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How our support works

BilloraPay is run by a small, hands-on team, and every message sent through this form is read by a person rather than routed into a ticket queue that nobody owns. We answer support and billing questions within one business day, Monday to Friday. Bug reports that block you from producing a document are treated as urgent and usually acknowledged the same day, with a fix or a workaround shipped as soon as we can reproduce the problem. Feature requests take longer to answer because we group them, look for the pattern behind them, and then decide what to build next — but we do reply, even when the answer is "not yet".

What to include so we can help faster

If something is broken, tell us which tool you were using, what you expected to happen, and what actually happened. The browser and device you were on, plus a screenshot of the screen at the moment it went wrong, usually turns a three-message exchange into a single reply. If a saved document is affected, include the document number rather than a screenshot of the whole page — we can look up the record without asking you for anything sensitive. Never send passwords, full card numbers or bank credentials; no one on our team will ever ask for them.

Privacy, data and account requests

You can ask us to export or permanently delete everything associated with your account, and we will action the request within thirty days. Write to privacy@billorapay.com from the email address on the account so we can verify it belongs to you. Details of what we store and why are set out in our privacy policy.

Press, partnerships and content corrections

For interviews, integration proposals or affiliate enquiries, use the form and mention the company you represent along with what you have in mind. If you spot an error in one of our articles — an outdated tax figure, a broken link, a calculation that no longer matches current practice — tell us which post and which paragraph. We correct material errors and note the update rather than quietly deleting the page.

General enquiries: hello@billorapay.com · Support: support@billorapay.com. We operate as a remote team and correspondence is handled by email; we do not offer walk-in or telephone support.